Terms and Conditions

Version: 1.0 Date: 11 December 2025

Article 1. Definitions

In these general terms and conditions, the following terms shall have the following meanings:

Qrio: The user of these general terms and conditions, being the provider of the SaaS service, with its registered office in Leusden and registered with the Chamber of Commerce under number 96657790.
Client: The natural person or legal entity acting in the exercise of a profession or business (B2B) that enters into an agreement with Qrio.
Service: The software-as-a-service (SaaS) application "Qrio" / "QrioApp" offered by Qrio, including the mobile app, the web dashboard, the content (quizzes, courses, knowledge base) and associated functionalities.
User: The natural person (e.g. an employee of the Client) who has been authorised by the Client to use the Service.
Agreement: The arrangements between Qrio and the Client under which Qrio makes the Service available in exchange for payment.

Article 2. Applicability

These terms and conditions apply to every offer, quotation and agreement between Qrio and the Client.

The applicability of any purchase or other terms and conditions of the Client is expressly rejected.

If the Service contains functionalities that make use of third-party services (e.g. hosting via Supabase or AI models), additional terms and conditions of those third parties may apply to those specific components.

Article 3. The Offer and Formation

All quotations and offers from Qrio are without obligation, unless a period for acceptance has been specified in the quotation.

The Agreement is concluded at the moment the Client subscribes via the website (digital acceptance) or approves a quotation in writing or by email.

Qrio cannot be held to its quotations or offers if the Client can reasonably understand that the quotations or offers, or any part thereof, contain an obvious mistake or clerical error.

Article 4. Performance of the Service (SaaS)

Best efforts obligation: Qrio will endeavour to deliver the Service carefully and to the best of its ability. However, Qrio does not guarantee that the Service will function faultlessly, uninterruptedly or free of defects at all times.

Educational Content Disclaimer: The content of the Service (articles, quizzes, advice on AI use) has been compiled with care. However, given the rapid developments in AI, Qrio cannot guarantee that all information is complete, current or accurate at all times. The Client remains responsible for the application of this knowledge within their own organisation.

Updates: Qrio has the right to modify, expand or adapt the Service in the interim (updates and patches) to improve functionality or mitigate security risks.

Article 5. Account and Use

Access: To use the Service, the Client must create accounts or invite employees. The Client is responsible for the accuracy of the information provided.

Responsibility: The Client is responsible for all use that takes place via the accounts of its Users. Login credentials are strictly personal.

Misuse: The Client is prohibited from using the Service for actions that are contrary to the law, public morals or these terms and conditions. This includes, but is not limited to:

Scraping content or quiz questions.
Reverse-engineering the source code.
Uploading viruses or malicious code.

Suspension: Qrio reserves the right to (temporarily) block accounts in case of suspected misuse without the right to a refund.

Article 6. Prices and Payment

Prices are exclusive of VAT and other government levies.

Payment is made in advance per month or year, unless otherwise agreed (e.g. via direct debit or credit card).

Indexation: Qrio is entitled to adjust prices annually based on inflation (CPI). Price changes will be announced at least 30 days in advance.

In the event of late payment, the Client is in default by operation of law. Qrio then has the right to suspend access to the Service until full payment has been received.

Article 7. Intellectual Property

All intellectual property rights relating to the Service, the software, the databases, the quiz questions, the learning modules and the design belong exclusively to Qrio or its licensors.

Right of use: The Client obtains only a non-exclusive, non-transferable right of use for the duration of the Agreement for the purpose of its own internal business operations.

Client data: All data generated by the Client (progress statistics, user profiles) remains the property of the Client. Qrio has the right to use this data in anonymised form for analysis and improvement of the Service.

Article 8. Liability (Important!)

Limitation: The liability of Qrio is limited to compensation for direct damages and to a maximum of the amount that the Client has paid to Qrio in the 3 months preceding the event causing the damage (excluding VAT).

Exclusion of Indirect Damages: Liability for indirect damages, including consequential damages, lost profits, missed savings, loss of data, reputational damage and damages due to business interruption, is expressly excluded.

Specific exclusion for AI use: Qrio offers training on safe AI use. However, Qrio is never liable for damages arising from employees of the Client, despite completing the training, making errors, causing data breaches or using AI tools incorrectly. The Client remains fully responsible at all times for the actions of its personnel.

The limitations in this article do not apply if the damage is the result of intent or wilful recklessness on the part of Qrio's management.

Article 9. Force Majeure

Qrio is not obliged to fulfil any obligation if it is prevented from doing so by force majeure.

Force majeure includes: disruptions in internet connections, disruptions in the telecommunications infrastructure, power failures, hacker attacks (DDoS), disruptions at suppliers (such as Supabase, Vercel, OpenAI) and strikes.

Article 10. Term and Termination

The Agreement is entered into for the duration of the chosen subscription (e.g. monthly or annually).

After the end of the term, the Agreement is tacitly renewed for the same period, unless otherwise agreed.

Termination: The Client may terminate the subscription at the end of the term, subject to a notice period of 1 month. Termination can be done via the dashboard or by email.

Article 11. Privacy and Processing of Personal Data

If Qrio processes personal data in the performance of the Service (such as email addresses and names of employees), Qrio acts as 'Processor' and the Client as 'Controller' within the meaning of the GDPR.

The parties will enter into a Data Processing Agreement in which arrangements are made regarding the security and processing of this data. In the absence of a separate agreement, the provisions in Qrio's Privacy Statement shall apply as a data processing agreement.

Article 12. Applicable Law and Disputes

All legal relationships to which Qrio is a party are exclusively governed by Dutch law.

Disputes will be exclusively submitted to the competent court of the Central Netherlands District Court (Utrecht location), unless mandatory law provides otherwise.

General Terms and Conditions Qrio B.V.